Shipping policy
To ensure fast and reliable service, we operate a hybrid shipping model. Most orders are dispatched from our fulfillment center in Shenzhen, China. For selected items or peak demand periods, we utilize Amazon FBA (Fulfillment by Amazon) to ensure local delivery within the United States. You will see the specific shipping method and estimated delivery time on the checkout page before finalizing your order.
Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.
Shipping Rates & Estimates
Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping: 7-15 business days.
- Expedited Shipping: 3-6 business days.
International Shipping
We offer international shipping to most countries. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that customs duties, taxes, or import fees are the responsibility of the customer and are not included in the item price or shipping cost.
Order Tracking
When your order has shipped, you will receive an email notification from us including a tracking number to check your order status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at support@joyoohome.com with your name and order number, and we will look into it for you.
Shipping Damages
If your order arrives damaged, please email us as soon as possible at support@joyoohome.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will work towards a satisfactory solution.
Questions
If you have any further questions, please don't hesitate to contact us at support@joyoohome.com.