Terms of service

OVERVIEW Welcome to JOYOOH! The terms "we", "us" and "our" refer to JOYOOH. JOYOOH operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services").

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. To use the Services, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete. You are solely responsible for maintaining the security of your account credentials and for all of your account activity.

SECTION 2 - OUR PRODUCTS We have made every effort to provide an accurate representation of our products. However, please note that colors or product appearance may differ due to device settings. We do not warrant that the appearance or quality of any products will meet your expectations. All descriptions of products are subject to change at any time without notice. We reserve the right to discontinue any product at any time.

SECTION 3 - ORDERS When you place an order, you are making an offer to purchase. JOYOOH reserves the right to accept or decline your order for any reason. Your order is not accepted until JOYOOH confirms acceptance. Your purchases are subject to return or exchange solely in accordance with our Refund Policy. You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING Prices, discounts and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed. You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores.

SECTION 5 - SHIPPING AND DELIVERY We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. Once we transfer products to the carrier, title and risk of loss passes to you.

SECTION 6 - INTELLECTUAL PROPERTY Our Services, including all trademarks, text, images, and graphics, are owned by JOYOOH or its licensors and are protected by intellectual property laws. These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, or modify any material on the Services without our prior written consent.

SECTION 7 - OPTIONAL TOOLS You may be provided with access to customer tools offered by third parties as part of the Services. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind.

SECTION 8 - THIRD-PARTY LINKS The Services may contain links to websites provided by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials. Use of third-party websites is entirely at your own risk.

SECTION 9 - RELATIONSHIP WITH SHOPIFY JOYOOH is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with JOYOOH. Shopify is not responsible for any aspect of any sales between you and JOYOOH.

SECTION 10 - PRIVACY POLICY All personal information we collect through the Services is subject to our Privacy Policy. By using the Services, you acknowledge that you have read our Privacy Policy.

SECTION 11 - FEEDBACK If you submit any ideas, suggestions, feedback, or reviews ("Feedback"), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, and publish such Feedback for any purpose.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

SECTION 13 - PROHIBITED USES You may not use the Services for any unlawful or malicious purpose, to infringe upon intellectual property rights, to harass others, or to transmit viruses or any malicious code. We reserve the right to terminate your account if you violate any part of these Terms.

SECTION 14 - AGENTS No software or service that takes autonomous action ("Agent") may access or interact with Services unless it identifies itself and operates in accordance with our requirements.

SECTION 15 - TERMINATION We may terminate this agreement or your access to the Services at any time without notice.

SECTION 16 - DISCLAIMER OF WARRANTIES EXCEPT AS EXPRESSLY STATED BY JOYOOH, THE SERVICES AND ALL PRODUCTS ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT ANY WARRANTIES OR CONDITIONS OF ANY KIND. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

SECTION 17 - LIMITATION OF LIABILITY TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL JOYOOH, OUR PARTNERS, OR EMPLOYEES BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF ANY OF THE SERVICES OR PRODUCTS.

SECTION 18 - INDEMNIFICATION You agree to indemnify and hold harmless JOYOOH and our affiliates from any losses, damages, or claims, including reasonable attorneys' fees, due to your breach of these Terms of Service.

SECTION 19 - SEVERABILITY If any provision of these Terms is determined to be unlawful or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by law.

SECTION 20 - WAIVER; ENTIRE AGREEMENT The failure of us to enforce any right or provision of these Terms shall not constitute a waiver of such right. These Terms constitute the entire agreement between you and us.

SECTION 21 - ASSIGNMENT You may not transfer or assign any of your rights or obligations under these Terms without our prior written consent.

SECTION 22 - GOVERNING LAW These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where JOYOOH is headquartered.

SECTION 23 - HEADINGS The headings used in this agreement are for convenience only and will not affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE We reserve the right to update or change these Terms at any time. Your continued use of the Services following the posting of any changes constitutes acceptance of those changes.

SECTION 25 - CONTACT INFORMATION Questions about the Terms of Service should be sent to us at support@joyoohome.com.

Trading Name: Shenzhen Ningxi Technology Co., Ltd. Business Address: 501, Project A, Hengbang Science Park, No.1, Xinxing Road, Guangming District, Shenzhen, GD, 518000 Business Email: support@joyoohome.com